Frequently Asked Questions

 

Questions? We're here to help. Please read through our most popular questions and answers below. Still looking for an answer? Please don't hesitate to contact us via email or give us a ring at 512-989-7625 and we'll be happy to help you.

Products and Applications

  • What kind of dirt should I use?

    The type of soil you use depends on several different factors. First remember that not all plants like the same soil. Flowers like roses and azaleas are acid loving plants, trees and shrubs don't need that much acidity. Potted plants need loose soil for water to drain through otherwise the root could rot, native plants to the Austin area live in heavier soil. Also when your yard is heavily shaded by trees and neighboring buildings put the plants in that area that don't mind less sun light than something that will.

  • What rocks should I use for my patio?

    When creating a patio or walkway look for flat pieces of rock sometimes referred to as flagstone. Some flagstone has uneven surfaces that could be easy to trip on and others have flakey layers that might be unappealing to some. It's really just a matter of preference; some people love the uneven pieces for more of a rustic look and the flatter colorful patio rock although more fragile is great for patios with tables and benches.

  • I read in a book that I should put sand under patios and walkways for a base. Why do you recommend decomposed crushed granite instead?

    The reason most literature read suggests sand over granite is most regions don't have large deposits of granite like we do in Central Texas. Granite is going to pack better, look better and spreads out just as easy as sand with about the same cost.

  • Some of your products are sold by the yard and some by the ton, what's the difference?

    Sometimes it's much more accurate to sell by weight than by the yard but it's easy to convert. There is approximately 1.2 tons per yard when measuring products like gravel. If you measured your area in tons, just multiply it by 1.2 and you will have the cubic yard value. If you want to convert tons to yard do the opposite and divide by 1.2.

  • What kind of dirt, gravel and mulch do you have available in bags?

    • Professional Mix
    • Austin Soil Amendment
    • Compost
    • Rose Mix
    • All Mulches
    • All Washed River Gravel
    • Fill Sand
    • Masonry Sand
    • Crushed Decomposed Granite
    • Limestone
    • Blackstar
    • Granite Gravel
    • Granite Sand
    • Potting Soil

    All other materials are available on a per order basis.

  • I need something on my lawn that will help my grass grow, what should I use?

    Know that not all lawns need the same thing and there is no special mix that is made that is perfect for all lawns. In new homes built they spend little time putting together your lawn. New lawns usually consist of rock and a thin layer of reddish dirt that has high clay content. Improving an area like this will take time if the grass has already been established. Once you plant grass on that thin layer of rock and clay you have no choice but to top dress with small layers at a time as not to smother out your grass.

  • What can I do about weeds?

    Your lawn is a battlefield with lots of plants and grasses competing to survive. Weeds have developed clever ways to reproduce like dandelions and stickers that float in the air or stick to clothes and hair to travel. The best way to prevent weeds is to keep your grasses lush and fertile. If your lawn is full of good healthy grass it will choke out most weeds that try to invade.

  • What are the advantages of using organic products opposed to chemical fertilizers?

    We prefer the organic approach to most gardening problems over chemical fertilizers and weed and feed products. Of course the best ways to solve most problems aren't necessarily the easiest or the quickest. The problem with chemical alternatives is that they leave large deposits of sodium over time and that will sterilize your lawn. Ever heard of the famous salt flats? There is not much grass or plants growing there.

  • I would like to spread organic material on my lawn to help bring it new life, how thick should I spread it?

    Grass needs air, water and food to grow like most living things. When applying a top dressing like Austin Soil Amendment or Whittlesey Armadillo Dirt place only about a quarter inch of material on top and water frequently. If you place too much on top of your lawn it will deprive the grass of the necessary air needed to survive. Also keep in mind Whittlesey Armadillo Dirt is very high in nitrogen and if too much is applied it will burn your grass.

  • How many yards of rock, soil and mulch can I fit in my truck?

    In full sized, 1/2 ton truck, approximately 1 yard.

    In a mid-sized truck, approximately 1/2 a yard.

    Not all products weigh the same, and just because the material fits doesn't mean it's safe to haul. Please refer to the Calculator page for approximate weight of materials.

  • What is a "yard"?

    A cubic yard covers a 3ft x 3ft x 3ft area.

  • How many pounds are in a ton?

    2,000 pounds.

  • How many square feet does a yard cover?

    If you lay out a yard of dirt or mulch on your yard you will get about 324 square feet at an inch depth. An easy way to convert cubic yards to square feet is to take your square footage; times the number of inches deep you want and then divide that number with 324 to get cubic yards. Keep in mind when laying down gravel over an inch in diameter you will not have enough to completely cover the area. For instance if you spread out three inches of gravel and want to completely cover what's below it you would have to be at least 5 or 6 inches because the gravel is so large.

  • How many square feet does a ton of patio rock cover?

    Most patio rock covers around 75 square feet per ton. That leaves an adequate amount of space in between the stones for mortar or gravel. If you want to place the stones closer together to reduce the amount of material needed in between you will need more patio rock to do the same job and vice versa.

 

Store and Service Policies

  • What are your hours of operation and where are you located?

    We are open 7:00 am to 5:30 pm Monday thru Saturday. Brush drop off is open from 7:00 am to 5:00 pm Monday thru Saturday.

    Please note that our hours can change to 7:00 am to 5:00 pm on a seasonal basis.

    We have two locations, one is in Round Rock, 3219 South IH 35, between Louis Henna and Grand Ave Parkway on the access road next to the new Rooms To Go. Our south location is on 629 Dalton Lane, Austin. Off Hwy 71 or 183 depending on where you are coming from.

  • Why are your locations closed on Sundays?

    The Whittlesey family made the decision to close on Sundays in the belief that it's important that all of our employees have an opportunity to spend time with family and friends, rest, and worship if they choose to do so. We believe that this choice is an integral part of staffing both of our locations with a spiritually and mentally healthy, happy, and helpful team of employees.

  • Do you carry the same material out of both your locations?

    Our Dalton location is our production yard where we make most of our material like mixes, mulches and compost. A lot of our specialty items like exotic patio rock and gravels are only sold at our Round Rock location. However, we are adding different materials at all our locations all the time. The best solution is to make a quick phone call to double check on product availability.

  • Can I place an order over the phone for delivery?

    You bet! If you know what you need or have already ordered a load of material and are sure what you want please call. We prefer you to come in first to order specialty rocks or products you're not familiar with before we deliver. We will not accept returns on natural products like rocks and gravel so it's important to see what you're buying beforehand.

  • Is there a charge for delivery?

    Unfortunately fuel prices are extremely high and most of our material is shipped by a third party and we have to pay them the fee we charge in order for your supplies to get there quick and accurately. We make very little profit if any on deliveries so we can pass the savings to our customers.

  • Is it possible to order more than one material at once to be delivered?

    If two products are delivered in one truck they will mix. Sometimes it is a necessary evil to have them in the same truck and we will do it if you want it that way. Understand that after getting loaded and the drive to your location from ours it will be hard to separate after they dump. We do not recommend it for most products like gravel and rock because it's very hard to separate it from mulch and dirt.

  • Do you spread dirt or mulch?

    In order to keep good client to distributor relations we do not offer that service, but we do deliver the material. There are thousands of professional landscapers that come in here and purchase our many products a week that would be happy to help with any of your projects. Often they leave business cards for just that, check in our office for those contacts or ask our sales staff for that information.

  • Do you load up the material for me?

    No one is going to know what rocks or gravel that would best fit your needs than yourself. We encourage our customers to take a hands on approach and pick out their own material so that they are truly satisfied. However some of these pieces of patio rock weigh over 200lbs each and assistance is required.

    Bulk materials are loaded with one of our many machines but we can only load trucks and trailers that have no cover over them. Please ask if there is anything that you feel you need help with.

  • Do you offer refunds?

    Remember that most of our material is natural and we have very little control over how it's made. Natural rock and aggregates vary in size and color every time we get in a new load. We are not responsible for rock breaking during shipping or smaller than wanted pieces on pallets.

  • How much does it cost to dump my brush?

    We charge $10 for a truck bed or $15 for a trailer.

    If you would like us to pull your brush off for you, there is an additional $10 charge. However, we do not supply chains or ropes. Your brush must be ready to pull when you arrive to the yard.

    There is no tolerance for customers dumping trash. There will be a minimum $100 fine if trash is found.

  • Do you take Christmas trees, and how much do you charge to dump them?

    Yes. We take Christmas Trees for $5 per tree.

  • You recycle brush and wood then sale it as mulch, why is there a dump fee?

    Recycling wood is great, and is much more eco-friendly in comparison to taking it to the city dump. However it does come at a price. Lots of hours of labor, heavy equipment and the cost of fuel require us to charge to dump brush at our facility.